FAQs

• Ordering method
• Shipping and logistics inquiries
• Order inquiries
• Returns and exchanges

Please visit our online platform, select the products you need, and add them to your shopping cart. During checkout, fill in the required information, including the recipient’s name, shipping address, and more. Once your order is completed, you will receive an order confirmation notification.

All orders will be processed within 1 business day after confirmation. Orders placed after 4 PM EST will be processed the next day. Bulk orders (1,000+ items) may require an additional day

Domestic shipping is available via USPS, FedEx, and UPS, starting at $5, with delivery times of 1-5 business days. USPS delivers to P.O. boxes.

International shipping is limited to Canada, starting at $15, with delivery times of 3-7 business days. Customers are responsible for import taxes and duties.

A tracking number will be provided after shipment. If you do not receive your order within 7 days, please contact customer service. UPS and FedEx do not deliver to P.O. boxes. For more details, please refer to our Shipping Policy page.

First, add the desired items to your shopping cart, then go to the checkout page to view a preview.

Based on your selected payment and shipping methods, the checkout page will display the calculated shipping costs.

Once your order has been shipped, we will send you an email containing a tracking number. You can use this number to check the delivery status on the shipping carrier’s tracking platform.

Note: Tracking information may take up to 48 hours to update. Please allow some time before checking.

If your order has not yet been shipped, you can contact customer service to request changes to the shipping information. Once the order has been shipped, changing the address may incur additional fees or cause delivery delays.

We are happy to assist you. Please contact our customer service team within 7 business days of receiving your item and provide the relevant order and product information. We will process your request according to our return and exchange policy. For more details, please refer to the Returns & Exchanges Policy at the bottom of our website.

Yes, we offer product warranty services. The specific warranty policy may vary depending on the product category, so please read the warranty terms carefully at the time of purchase. If you encounter any product-related issues, please contact our customer service team, and we will assist you in resolving them.

We offer various payment methods, including credit cards (Visa), digital wallets (PayPal, Apple Pay, Skrill), cash on delivery (COD), and mobile payments (Venmo, Zelle). You can choose the most convenient option based on your preferences.

You can contact our customer service team through the following methods:
Official LINE: XXX
Customer Service Phone: XXXXX
Customer Service Email: XXXXX

We are dedicated to providing you with full support.