Frequently Asked Question
Here are some frequently asked questions that we hope will help you. If you can’t find the answer you’re looking for, please feel free to contact our online customer service.
What kind of assistance do you need?
- Ordering method
- Shipping and logistics inquiries
- Order inquiries
- Returns and exchanges
What is a return policy?
We are happy to assist you. Please contact our customer service team within 7 business days of receiving your item and provide the relevant order and product information. We will process your request according to our return and exchange policy. For more details, please refer to the Returns & Exchanges Policy at the bottom of our website.
What payment methods do you accept?
We offer various payment methods, including credit cards (Visa), digital wallets (PayPal, Apple Pay, Skrill), cash on delivery (COD), and mobile payments (Venmo, Zelle). You can choose the most convenient option based on your preferences.
Ordering Method
Please visit our online platform, select the products you need, and add them to your shopping cart. During checkout, fill in the required information, including the recipient’s name, shipping address, and more. Once your order is completed, you will receive an order confirmation notification.
Comprehensive Service
Providing meticulous support to ensure every customer's needs are fully met.
Professional Support Team
Our customer service team is well-trained and ready to provide you with fast and professional assistance at any time.
Trusted Quality
We are committed to providing high-quality products, ensuring a worry-free purchase and peace of mind in use.
Display FAQ accordions
- Ordering method
- Shipping and logistics inquiries
- Order inquiries
- Returns and exchanges
Please visit our online platform, select the products you need, and add them to your shopping cart. During checkout, fill in the required information, including the recipient’s name, shipping address, and more. Once your order is completed, you will receive an order confirmation notification.
We currently offer shipping to the United States, Australia, the United Kingdom, Canada, France, Germany, Italy, and Spain.
Processing Time: All orders are processed within 1 business day after receiving your order confirmation email (excluding weekends and public holidays).
Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with a tracking number.
Bulk Orders: Large orders (over 1000 pieces) may require one additional business day for processing.
Country | Estimated Delivery Time | Max Package Weight | Shipping (< $100) | Shipping (≥ $100) |
United States | 10–15 business days | 5kg | $9 | Free |
Australia | 8–15 business days | 5kg | $5 | Free |
United Kingdom | 7–11 business days | 5kg | $8 | Free |
Canada | 8–15 business days | 5kg | $8 | Free |
France | 8–15 business days | 5kg | $8 | Free |
Germany | 7–11 business days | 5kg | $7 | Free |
Italy | 8–12 business days | 5kg | $8 | Free |
Spain | 8–12 business days | 5kg | $7 | Free |
First, add the desired items to your shopping cart, then go to the checkout page to view a preview.
Based on your selected payment and shipping methods, the checkout page will display the calculated shipping costs.
Once your order has been shipped, we will send you an email containing a tracking number. You can use this number to check the delivery status on the shipping carrier’s tracking platform.
Note: Tracking information may take up to 48 hours to update. Please allow some time before checking.
If your order has not yet been shipped, you can contact customer service to request changes to the shipping information. Once the order has been shipped, changing the address may incur additional fees or cause delivery delays.
We are happy to assist you. Please contact our customer service team within 7 business days of receiving your item and provide the relevant order and product information. We will process your request according to our return and exchange policy. For more details, please refer to the Returns & Exchanges Policy at the bottom of our website.
Yes, we offer product warranty services. The specific warranty policy may vary depending on the product category, so please read the warranty terms carefully at the time of purchase. If you encounter any product-related issues, please contact our customer service team, and we will assist you in resolving them.
We offer various payment methods, including credit cards (Visa), digital wallets (PayPal, Apple Pay, Skrill), cash on delivery (COD), and mobile payments (Venmo, Zelle). You can choose the most convenient option based on your preferences.
You can contact our customer service team through the following methods:
Customer Service Phone: +852 47486142
Customer Service Email: pendylm@lidianmanbattery.com
We are dedicated to providing you with full support.
