1. Protecting Your Rights Under the Law
To safeguard consumer rights, our company complies with Article 19 of the Consumer Protection Act, which grants a seven-day inspection period upon product arrival. During this period, you may cancel the purchase and return the product unconditionally.
2. Returns and Exchanges Due to Product Defects or Company Responsibility
If a return or exchange is required due to product defects or an issue attributable to our company, we will process the request unconditionally and cover all related shipping costs.
3. Requirements for Returned Products
To ensure a smooth return process, please ensure the returned product meets the following conditions:
- Product Condition: The item must be in brand-new condition and unused.
- Complete Packaging: The product, all accessories (such as manuals and additional parts), inner and outer packaging, promotional gifts, and the original manufacturer’s box must remain intact. Please return the item in its original packaging.
- Gift Returns: If the product came with a promotional gift, it must be returned along with the main product.
If the product’s packaging is damaged, accessories are missing, or there are visible signs of use or assembly, we may be unable to accept the return request.
4. Situations That May Affect Return Eligibility
The following conditions may affect your ability to return a product:
- The product packaging, security seal, or labels have been removed or damaged.
- The product has been used, assembled, or damaged beyond reasonable inspection.
- Damage, loss, or alterations caused by improper use by the customer or recipient.
5. Important Notes
- Please properly package the product when returning it to prevent damage during shipping.
- If you have any questions about the return or exchange process, please feel free to contact our customer service team. We are happy to assist you.
